online survey

Much more than survey kiosks at your POS: Solvis’s survey solution is able to provide insights into multiple digital channels with our Online survey.

Survey Link to use and send to everyone.

Using a link to direct you to online survey, you can add your questionnaire to your company’s app your home page or even your mailing list. All the power of Solvis in web version.

QR Code access

We can generate a QR Code for you to use in your campaign graphic materials, such as packaging, flyers and posters .This makes it easier for users, they don’t have to type the URL.

In addition to the many types of questions surveys also have:

  • Conditional ramifications of surveys.
    • Ex: Whoever chose “bad” goes to the open question.
  • Questions can be mandatory or not.
  • Different surveys can be scheduled for different times, periods, or shifts.
    • Ex: Survey A Just for lunch on the weekend, Survey B at lunch the other days and Survey C at rest of time.
  • Validations in the questions (By format, special rules).
  • Ways to identify the survey taker without his or her knowledge.
  • Customized survey for your company.
  • Multiple languages.
  • Custom quit time.
  • Smart Filters.
  • And much, much more!

VARIOUS TYPES OF QUESTIONS TO USE IN YOUR QUESTIONNAIRE

Assembling a questionnaire into Solvis’s survey system is the kind of task you do not have to worry about: our survey analysts will do this for you after understanding what your company’s goals are.


Some formats supported by the survey system: Multiple choice, Multiple response, Scales, Long text, Short Text, E-mail, Telephone, Date, Identification numbers, Numerical and NPS (Net Promoter Score), methodology used by big companies like Apple and Amazon to measure the degree of your company’s recommendation.


With all the settings and options available, you can put together whatever survey you want.
 

 

NPS (Net Promoter Score)

Smiley (Scale) questions

Group of same scale questions

Multiple answer question

Text, short text, telephone and email questions

Ending message + URL redirect

E-MAIL FOOTER SURVEY

Just as kiosks help you collect your customers’ feedback at the POS, our e-mail footer survey is the ideal tool to keep up with the digital performance provided by your team.


By using a simple question and 3 icons underneath your signature, you can collect compliments and suggestions and measure the degree of satisfaction of your company with each interaction via email.


You can set up automatic reporting for this collected data for both the person being evaluated and the supervisor so that you can track overall and individual performance.

9 DIFFERENT TYPES OF REPORTS

Reports are perfect for those strategic meetings to make decision making easier After all, it is the voice of the customer in your meeting.

The possibilities of reporting and scheduling settings for the different people in your chain are also immense. But the Analyst of Pequisas will be the friend that will bring the whole experience of years configuring the best reports for your business!

In addition to receiving Solvis reports automatically via email, you and your team can access our web system to view survey results virtually in real time.There are 9 types of reports with various filters and display options for you to analyze in detail the feedback collected from your client.

Some of the things you can do in our system:

  • Cross-reference the data to find out about incredible information such as: what is the average satisfaction by gender.
  • Filter data and find out the details. You can filter by dates, times, response types, units, characteristicsw of the units, etc. There are many filters!
  • Get different reports by hierarchical levels. Ex: Daily with local data for local managers, weekly with all data for the directors.
  • Find out the exact time of a claim.
  • Find out what words are written the most. Ideal for finding out new products that can be sold, identifying stock breaches or even rewarding the most praised employee of the month.
  • Files in the preferred formats (PDF, Excel, HTML, etc).
  • And much, much more!

Group all responses from a set of units

Compare your units, or compare groups of units, such as Areas, Regional, Units with a particular promotion, etc.
Compare results by different times, days of the week, etc.
You can cross-reference the results even by the response your client gave to another question. Like, for example:
satisfaction X how did you get to the store

See how your network is going and what has changed over time.
Graphically follow the results of management decisions.

Get the results of the questions you want (or any questions) in Excel

See how participation in your survey goes and how many people are leaving before completion

Analyze each response individually.

See each answer in a nice read format on mobile phones and tablets.

The word cloud shows the most used words by your clients for each question.

In addition to tracking the evolution of a specific factor, you can set goals and print this report for your employees.
Ex: Customer satisfaction with the cleanliness of the establishment can be printed to serve as a goal and motivate employees.

SOLVIS MONITOR APP

The results collected in the survey are available wherever you go. With the new application Solvis Monitor for Android and iOS, you can view the survey results of all your branches in an easy and fast way. 

MACRO AND MICRO VISION

Want a more general view of the company? Or maybe you need a detail of what happened yesterday at a specific store? The App allows you to view the results of all branches under your management (as a whole or individually).

DATA FILTERS AND SURVEY FILTERS

By using the filters, you can see your clients’ responses in specific time slots, ideal for goal setting.

COMPLIMENTS, SUGGESTIONS AND OTHER THINGS

Our app allows you to read written comments, making it easy and expedient to give feedback to your team.

EASY TO SHARE

If any comments need immediate attention or a compliment too good to keep just for you, you can share the answers via WhatsApp or email.

EACH ONE WITH THEIR OWN INFORMATION

If your company is like a network of franchises, our solution allows you to compare all points of sale or restrict responses only to those responsible for each branch.

MACRO AND MICRO VISION

Want a more general view of the company? Or maybe you need a detail of what happened yesterday at a specific store? The App allows you to view the results of all branches under your management (as a whole or individually).

DATA FILTERS AND SURVEY FILTERS

By using the filters, you can see your clients’ responses in specific time slots, ideal for goal setting.

COMPLIMENTS, SUGGESTIONS AND OTHER THINGS

Our app allows you to read written comments, making it easy and expedient to give feedback to your team.

EASY TO SHARE

If any comments need immediate attention or a compliment too good to keep just for you, you can share the answers via WhatsApp or email.

EACH ONE WITH THEIR OWN INFORMATION

If your company is like a network of franchises, our solution allows you to compare all points of sale or restrict responses only to those responsible for each branch.

APP DOWNLOAD

  • Option 1: Read one of the QR codes below on your mobile phone.
  • Option 2: Go to the app store on your mobile phone (App Store or Google Play Store), search for “Solvis Monitor” and download the application!

Android version (Google Play Store)

iOS version (Apple App Store)

SURVEY ANALYST – YOUR EXPERIENCED CONSULTANT OF CUSTOMER SATISFACTION

 

The Survey Analysts will be in contact with you to create the best project for your chain. They will understand your scenario and use all the expertise of many years working with satisfaction surveys.

 

Our survey system allows for a huge amount of setups and the analyst will know which one is best for your business.

  • Consulting for the most appropriate survey solution for your needs.
  • Experience and survey models that actually work.
  • Report and report distribution settings that will change the way you make decisions for your business.
  • Set up all the survey quiz setup, reports, filters and data crossings.
  • Help in kiosk customization.
  • Monitoring of survey performance.

contact us!

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