WHO WE ARE

A little bit more about our history, from a spoon of baby food to over 5000 kiosks all over Brazil!

How it all began: a complaint  

It all started around 1998, when Leonardo had a toy store, Fantoche, which was very poorly located in a mall in Curitiba. It was a pain to get customers to go there, so Leonardo was making promotions and trying to improve the service. However, the store employees changed a lot, and some of them did not understand the importance of quality in the service …
One day, Leonardo heard from a friend that his wife had been very poorly attended at the store.That was a shock! He kept thinking of all the effort it took to get customers to the store, and everything was thrown away with the bad service of an employee.Besides, this complaint came through his friend, but what about the complaints that he never got to know about? How to know if customers were being served, with so much to do and not being able to be present all the time in the store? And how to maintain good customer service with such employee turnover?
Leonardo realized that the solution to all these problems had a simple question: how to measure customer satisfaction while they were in the store? Opinion would need to be recorded quickly and easily so that customers would respond “in the heat of the moment”.

The idea for the opinion compiler

Leonardo had the idea of developing a device to collect the opinions of customers in the store.It would be something simple for the customer to answer a question by giving a score. Leonardo found a teacher from CEFET (now UTFPR) who created a project for the collector, but at the time of manufacturing the equipment the store ended up failing before the first compiler was manufactured.
Leonardo closed Fantoche in 2000 and filed the project for the opinion compiler. But he knew that there was something there, he knew the fate of the store might have been different if he could hear his customers’ opinions better .

The airplane spoon take-off

During this period, Leonardo went to work with plastic injection, and one day, at the request of a food industry, he created a gift to be sold along with the packages of milk flour .. It was the spoon-plane!The manufacturer found that was a great idea and bought 150,000 units of Leonardo. Instead of going for more secure investments, Leonardo decided to revive the idea of the opinion compiler.

The birth of Solvis with Psiu!

Leonardo went back to find someone to develop the project and was introduced by a friend to Ricardo Jasinski, an engineer and technology addict. Ricardo liked the idea, and delved in the development of a new survey equipment far superior to the initial idea. “Psiu!” was born
“Psiu!” was an electronic compiler of opinions that displayed a question printed on paper and had buttons in the shape of faces for the customer to respond. To relay the data, it was necessary to connect the “Psiu!” to the computer.
Happy with the new product, Ricardo and Leonardo began selling the equipment giving birth to Solvis. The product was a sales success, and virtually everyone to whom Leonardo offered the device ended up buying. However, as more and more stores installed the unit, some problems became apparent …
For example, with a single question, it was not possible to identify the problems and understand what was wrong with the store. Also, relying on the store’s own employees to connect the equipment to the computer once a month was not very accurate.
To solve these problems, a much more technologically advanced solution would be necessary. Without the time and resources to develop the new solution, “Psiu!” was discontinued in 2004.

Solvis part II – The Return, with the Survey Kiosk

The dream persisted! In 2005, FINEP launched the first public call to finance projects in the area of microelectronics (Ricardo’s area of expertise). Leonardo and Ricardo presented to FINEP the technological evolution proposal of “Psiu!”, creating an Electronic Research Kiosk with LCD screen that would always be connected to the internet (bear in mind that this was 5 years before the iPad came to be).
The proposal was approved by FINEP and Solvis developed the product in full – printed circuit board, mechanical parts, firmware, software, server, etc. The device ran offline if it was out of network at the time of voting, and sent the data to the server when it was connected. Everything fully automated.
After years of development, Solvis produced the first customer satisfaction survey. It was the perfect solution for chain stores. Now it was possible to install the equipment in the multiple stores of the network and managers would get reports directly by email!The dream of Leonardo and Ricardo was almost complete.

The dream coming true and more

The equipment was produced, component by component, in the industrial district of Curitiba. Quickly, the owner of the company who manufactured the circuit boards for the kiosk realized the potential of the product decided to invest in Solvis, becoming a partner, mentor and great supporter of Solvis. We are very grateful to him!
Since then, Solvis has grown, specializing in point of sales customer satisfaction surveys, putting together an excellent team and reaching a level of product quality able to meet the demands of large chains and a hundred other customers who have approved our solution. There are thousands of kiosks scattered around. You must have seen one!
Several other models of survey kiosks have been developed. We migrated from our own hardware to modern Android tablets and continued to greatly improve the product. Today there is a huge range of reports, analyzes and functionalities in Solvis products.
To be able to take advantage of all that and use the experience of all those years, we have research analysts to help clients decide what surveys and reports are ideal in each case.It is common to see the chains that use our products increase revenues after deploying Solvis kiosks (see how the Esalflores increased turnover by 25% in 6 months with the kiosk).
In 2017, Solvis reached the mark of 70 million evaluations registered in Brazil and other countries such as the United States, Mexico and Colombia. There were 70 million responses collected in the best way, in the best place and at the best time, and sent directly to the people who can really act to improve the products and services provided.
Anyway, that initial idea that Leonardo had there at the beginning. The idea that sparked it all was already overcome many times by what Solvis offers today … But he does not seem to be satisfied!Hehe!
And to think that all this started with a single complaint from a customer!

ABOUT US – SOLVIS TODAY

Solvis has developed points of sale survey strategies since 2000. Using continuous satisfaction surveys at the place of consumer experience, we help companies listen to their customers and turn them into loyal promoters of their brands, products and services. Our team, which consists of motivated and experienced professionals, works hard every day to help generate more pleasant personal experiences between companies and their clients.
Solvis has thousands of survey kiosks spread throughout Brazil and several other countries, including the United States, Mexico, Colombia and Paraguay. Our kiosks have already collected more than 70 million views and this number has been rising quickly, at an average of 120,000 ratings per day. Our talent for innovation and professionalism is recognized by several institutions, such as the 1st Public Contest of Microelectronics of FINEP, the Icarus Entrepreneurship Award of UTFPR and Endeavor’s ScaleUp Program.

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